Lesson 1
Making a Good Impression
Tip One: Be Prepared
Impeccable Appearance
Bring Supplies
Know the Menu
Ready your Section
Look neat, clean, and put together.
Whether your workplace encourages individuality or wants a uniform, invisible waitstaff with subtle accessories, cleanliness and a polished appearance will meet customer expectations.
Pay attention to personal hygiene.
Customers will notice your hands and fingernails. They may notice odors as well (like cigarette smoke) so make use of deodorant and breath mints as needed.
Report to work with a tidy uniform.
Of course, the work can be messy, but at least start out fresh and ready to go!
Avoid touching your hair or face in front of customers.
Wash your hands frequently and maintain food safety standards.
Impeccable Appearance
Bring Supplies
Experienced servers recommend that you bring:
Pens (four to ten)
Notepad or Order pad
Wine opener and/or bottle opener
Matches or lighter
Wear
comfortable,non-slip
shoes and
a watch
Ready Your Section
Make sure everything is well-stocked
Make sure your tables and chairs are clean and crumb-free
Know the Menu
Take the time to learn the menu. Guests will rely on your for recommendations, explanations of menu items, and vital allergy information.
How spicy is this item?
Are there any nuts in it?
Does it have pepper?
What do your recommend that is bland and gluten free?
Never guess about ingredients! Always check. Food allergies can be life-threatening.
Tip Two: Bring the Right Attitude
Be Friendly
Be Polite
Be Professional
Be Friendly
The number one pointer from professionals in the restaurant industry is to smile!
Make Eye Contact
Without eye contact, you cannot make a connection with your customer.
Give them a warm, friendly greeting.
Be Polite
Next
Use your manners. Say "please" and "thank you."
Use "Sir" and "Ma'am as appropriate.
Pro Tip: Think hard before using "honey" or "sweetie."
Be Professional
The reality is that the customers will think you are not working unless they see you working.
You can control the impression you make to a great extent.
Don't
Sit down where customers can see you.
Eat or drink where customers can see you.
Do
Keep customers informed of any delays with their orders or service.
